43,206

  Happy Customer Testimonials

  (since 7/3/2008)
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12/03/2021

My mom fell in the kitchen and can’t get up by herself. This has happened many times, and as usual, she used her Life Alert. The dispatcher sent help quickly to assist her. They also called me to inform me so I could be in communication with EMS to make appropriate decisions for my mom. My mom couldn’t be left alone without Life Alert. I am so thankful for their service!



12/03/2021

I am very pleased with service I had received. My family was called right away. They were kept informed. I can’t say enough good things about [Life Alert].



12/03/2021

I am so thankful I had Life Alert when I had a painful fall back in August. Hearing that kind and helpful voice on the phone was a real blessing to me that afternoon.



12/03/2021

I was taking a shower and my hip got dislocated and I could not move or put any pressure on my right leg. I hit the button in the shower stall and Life Alert responded and help came. The service was excellent. Thank you.



12/02/2021

As I shut my car door and backed up, I lost balance shutting the door. Fell flat on concrete- unable to get up. Summoned Life Alert. Person at Life Alert was so helpful saying she would stay on the phone and keep in touch while EMS arrived, which she did. I am grateful for my Life Alert as I could be dead or still laying on the garage floor. Many thanks – you’re worth it!



12/02/2021

I was having mild chest pains for one hour. I called [Life Alert] and the local rescue squad came. They monitored me and took me in the squad van to the local hospital. I had high blood pressure, was treated for that. The chest pains went away. The doctor said that I did the right thing by coming. My meds were changed. Life Alert was very helpful.



12/02/2021

While getting ready for bed, I took a fall. I am not able to get up at all. I pushed my [Life Alert] button and was connected right away. My EMT’s came right away but I had already locked my door. They had to literally break in and called our apartment caretaker. Between all of them it was about 30-45 minutes. Your gal stayed on the line with me the whole time. Thank you!



12/02/2021

I have needed Life Alert several times for falls and other emergencies. I much liked the dispatcher, while waiting for EMS to arrive. They let me know that EMS was on their way continuously until they were at my door. Thank you for being there!!



12/01/2021

Life Alert remained on the phone, talking to my son and checking on my condition. When ambulance arrived, Life Alert gave my medical information to EMTs very accurately. I would not have been able to answer all the questions but Life Alert had them from the paper I completed when I joined. I have needed it a few times now. I am highly impressed with their service and very very highly recommend them.



12/01/2021

I fell in between the couch near a window. My arm was broken and could not help myself up. The rescue came quickly and helped me up. The [Life Alert] voice was very loud and I am thankful of that because I am hard of hearing. Thank you, that was lifesaving. I was alone in the house.



12/01/2021

I fainted and fell on the bathroom floor at 2 am. I could not get up. I live alone. The door had gone shut. I pressed my Life Alert button and could faintly hear a man respond. I yelled my response. Soon help arrived. I was really thankful.



12/01/2021

I have had two occasions recently to use Life Alert. One was a fall and one was an attempted break in to my house. Both these were handled quickly and they stayed with me until help arrived. I was most grateful.



11/30/2021

My husband is 96 ½ and blind. His caretaker had left a few minutes before I returned from a Dr.’s visit. He “forgot” I had told him we would return soon. He panicked and tried to call our son. He was unable to call so he pushed his Life Alert button and asked them to call our son. We returned, our son came at once and he was very reassured by Life Alert. Thank you!



11/30/2021

My dad fell and we couldn’t get him up. He has Parkinson’s so his body doesn’t work like it use to. Life Alert answered right away and asked if he was hurt or bleeding, then she sent the fire department and EMT’s to help get him up and check him out. She stayed on the line until the crisis was over.



11/30/2021

Life Alert is a true blessing in the time of need. Had to use several times for my husband and greatly appreciate all the help we received. The concern and caring at that time of need was absolutely awesome. Thank you for all the help we’ve received from you.



11/30/2021

Fell at front entry. Broke hip and scuffed elbow. Pushed my Life Alert that I wear around my neck. Crew were here in a very short time. Were most efficient. Took me to the hospital. I am now home and improving every day. Life Alert’s necklace certainly saved my life.



11/29/2021

I’ve used Life Alert services a few times now in an emergency. Your response time is excellent. The last time I asked for Life Alert to call my son, you did right away. I truly appreciate you.



11/29/2021

I learned my lesson – always wear the alert button! I, unfortunately, did not have my alert on when I fell outside and fractured my shoulder, so it took me over 2 hours to get into my house and reach my Life Alert button. Once, I pushed my alert button, everything progressed smoothly and help arrived quickly! Everyone was courteous and helpful!



11/29/2021

I fell in the bathroom and my phone was too high for me to reach. I knew I was hurt because I couldn’t move. I called Life Alert – they responded immediately. The paramedics came and also my daughter and son-in-law who were able to get me to the emergency room with the paramedics help. I broke a hip and am still in physical therapy. I’m grateful for fast, kind help.



11/29/2021

I fell in my kitchen and cut my arm. I pushed my Life Alert button and in a matter of minutes help was here. They had found my key hidden outside and entered my home with no problem. The ambulance took me to the emergency room. I was so thankful for Life Alert!



11/26/2021

My mom fell. She pressed her Life Alert button. Paramedics were there in a few minutes. She was turning blue. If she didn’t have Life Alert, she would have died that night… Life Alert was the best thing we did for her. And we are very thankful for the quick response when needed!



11/26/2021

It was late at night and I was still getting the house in order for company the next day. I dropped something and bent over, holding my walker with one hand and picking up what I had dropped and went on down. Once I fall down, I’m not able to get up. Since my car accident 3 years ago and my age (85) and I live alone, all I can say is Thank God for Life Alert and the 3 people from the fire station. Good job.



11/26/2021

My mom recently had a stroke and when I noticed what was happening the first thing I thought of was push her Life Alert button. They helped us through a very difficult time and gave all medical history and lost of meds to EMT when I was unable to think about.



11/26/2021

Thank you. My wife has dementia and falls often. Your Life Alert has saved her when I’m not in the house. Your service was quick response and made [my wife] at ease. It gave her peace of mind knowing she could call whenever needed. You’re a life saver. Again, thank you.



11/24/2021

My mother fell in her bedroom. She pushed Life Alert. They (your employee) stayed with mom until help arrived. Notified ALL family members we had listed and kept us up to date on all happenings. Great company to have for your loved ones!



11/24/2021

My husband fell and his arm was bleeding. He had hit his head which was bleeding. He felt clammy and cold. We called Life Alert by pressing his button. Life Alert staff stayed on the line with us while EMT/Ambulance transported him to the hospital. Staff was very supportive and helpful.



11/24/2021

I am very pleased with Life Alert. The response is very quick. I first got Life Alert in 2020 for my husband. Since he passed away I have not had to call them until a recent fall. I would recommend them to anyone.



11/24/2021

I accidentally leaned on my device and it sent an alarm! I was surprised when the police came since I had fallen asleep. It is a comfort to know there was a very quick response to my alert! Very pleased!



11/23/2021

Life Alert is the best!! Im NOT changing. Others are similar and call but I tell them I am very pleased with Life Alert and am NOT changing for ANY reason!... Most definitely you are the best!!!



11/23/2021

The operator stayed on the call the entire time with me until the rescue squad arrived. I live alone, but I did not feel alone thanks to Life Alert.



11/23/2021

My good friend was having pain and nausea – she was having a heart attack. I pushed the button on the Life Alert and someone came on right away. She asked what was wrong and called EMS and ambulance for my friend- she stayed on the line until the ambulance and EMS left for the hospital. She was very nice and concerned. I would and do recommend this to other people. I must say they are fabulous and made me feel better.



11/23/2021

My mom has mild dementia and has problems with her balance. She has had some falls and we have Life Alert to help her when needed, we are very grateful for this service. Sometimes she has needed lift assist from the local EMTs, and they evaluate her condition and have communicated with me about her condition. We also get a call from your service to let us know she fell and how her status is. This service is the best and well worth the money.



11/22/2021

I had surgery on my left shoulder to repair a complete tear of my rotary cuff. I have rheumatoid arthritis severe in all my joints. I also have the joy of having geriatric falls. I don’t remember the nice lady’s name that works for Life Alert but she calmed me down and stayed with me all the time which I am so grateful to know that she really cared about me. Thank you! Thank you! Thank you!



11/22/2021

Bleeding excessively from mouth due to dental work. Life Alert transported me to the hospital and gave me IV medication to stop vomiting. Polite, courteous, efficient responders with empathetic attitudes. Felt safe in their care. Thank you and God’s blessings!



11/22/2021

I fell in the bedroom. Life Alert got the ambulance here quickly and the driver and his assistant got me up. I was bruised and scratched but did not need to go to the hospital. Everything went smoothly and staff were kind and considerate.



11/22/2021

Life Alert was right away here, with ambulance and great and friendly men. I am glad that I have Life Alert, it gives me peace of mind knowing that even though I live alone, that if help is needed, it’s just a push of a button away. Thank you!



11/19/2021

My friend was over watching a baseball game with me. All of a sudden, he stiffened up and wasn’t responding to me. I pushed my button for Life Alert. I didn’t know if it would work for others but I was scared so I called for help… Told me help was on the way. You stayed with me until help came. My thanks to you and my friend is doing ok now. It’s nice to know my button can help others.



11/19/2021

Life Alert responded quickly, made connections with [EMS], who arrived within moments to medically attend to and apply first aid to wounded leg. Patiently waited until I was ready to be discharged. Got me home, settled me down and I’m much appreciative of the care and medical attention that was needed!!



11/19/2021

My mom was stuck on the toilet and couldn’t get up. We were on vacation and not able to get there to help her. So EMS came to help as well as my sister. Life Alert dispatch called me and kept me informed the whole time.



11/19/2021

I fell back on my left side in the kitchen. My left arm hit the side of the chair and arm was bleeding. I pressed my Life Alert and EMS were here very fast.



11/18/2021

I have serious balance problems at 88 years of age so I have a tendency to fall on my carpet, on the cement, in the garage and on my tile. Because I have no rotary cuffs, I can’t use my arms to hoist myself upright, but I don’t worry anymore since I called Life Alert



11/18/2021

Car pulled out in front of me and I hit the vehicle. A nurse came running and took my alert – she took over and told [Life Alert] what was going on until the police came. Thank you for contacting my family. I am sure glad I have Life Alert.



11/18/2021

I fell in the raised flower bed in front of my house. I fell face down and I turned over and sat up, but couldn’t get up. I called Life Alert and in about 10 minutes, I heard sirens and knew help was coming. I live close to my family, but I knew they were in the house! I am very thankful that I have Life Alert.



11/18/2021

Fell in our rock garden, hit my face on a very large rock and injured my left arm. Could not get up on my feet due to my injuries. Help came shortly due to [Life Alert’s] fast response. Thank you!!



11/17/2021

One time, I fell in a restaurant. [Life Alert] came within 12 to 15 minutes. Picked me up, made sure I was ok before leaving. Another time, I fell in the garage. Came 5 to 6 minutes. Bandage on, scrape on elbow. Nothing broken brought me into the house (daughter was here). Very helpful and kind. Would recommend. Also, if I accidently bump the alarm, they answer immediately. Very courteous.



11/17/2021

I am Type 2 Diabetic. I ate lunch at 2 pm. Told my husband (dementia), I would be up at 4 pm. Wanted to go to an Italian restaurant at 4:30 pm. He knew I was very tired, so he interpreted that since I was not awake by 4:30 pm, I didn’t want to go. When I opened my eyes, an EMS man and lady were by my bedside and husband and son (age 44) were at the bottom of my bed. What happened? He said “You went into diabetic shock. What time is it? 7:30 pm. Husband got hungry at 7:30 pm and could not wake me. Called son and he told him to push [the Life Alert] button. He did and an ambulance came right away. The Life Alert operator and EMS people saved my life. Blood sugar was 57. 5, hours with no food. I came around, ate and drank and my numbers came to normal range.



11/17/2021

I have pushed my Life Alert button more than once in my 89 years and help arrived quickly. Also, they notified my family quickly. I feel secure with my Life Alert button and always have it around my neck!



11/17/2021

Life Alert did everything quickly, politely, and efficiently. I thank them for telling the EMS for not breaking down my door and instead to use the combination lock. I fell twice in one week. At 5:30 in the morning, I got up and slipped and fell between 2 pieces of furniture. I hit the Life Alert button around my neck... I was pinned between a table and my dresser and couldn’t get up. They came to my house very quickly. Opened the combination lock, came in and lifted me up. I did not go in the ambulance because I thought it was just a stupid mistake. The second time that I fell (3 days later), I passed out, dropping cereal all over the kitchen. I landed in a sitting position. I felt too weak to get up so I went to the hospital and they found out it was COVID.



11/16/2021

I fell in my home and was unable to get up. Life Alert provided paramedics who were all able to get me to an ambulance and ER, where testing located a brain tumor which was removed in short order. Thankfully, I recovered from that experience and many falls later, the ambulance crews were very respectful and encouraging.



11/16/2021

My Life Alert customer service woman was very knowledgeable, patient, kind and loving. I cut my left thumb trying to open some cooking oil. She immediately called the paramedics, and she stayed on the phone with me until they arrived. She checked with me later on. Excellent service. Thank God for Life Alert, I am very happy.



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