27,483

  Happy Customer Testimonials

  (since 7/3/2008)
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09/26/2014

Love your company. My mother insists on living alone. We have installed cameras, high tech security, and you. Life Alert cares, not only when she presses the button, but days later when they call back to see if everything is okay! She thinks she’s living alone, but she really has a whole crew watching her. Thank you.



09/26/2014

I was in bed sleeping. At about 1 am at night my doorbell rang, I did not answer. Soon I heard a noise in the house. I pushed by Life Alert button that was around my neck, your staff responded immediately and called police and they keep in touch with me. Thank you, Life Alert!



09/26/2014

When I fell down the stairs at my son’s house at 3:30am on Easter morning, even though I was 4 hours from home, I used my Life Alert. They were wonderful and stayed on the line with me until the ambulance came. They were very polite and comforting.



09/26/2014

My heart was skipping beats and I felt breathless. The medics checked me out and kept me calm. In the ambulance they were well equipped if emergency arose. I was weak but ok. Life Alert stayed on the phone till all was well here. Thanks so much everyone. My son was also called at work and my pastor came too.



09/26/2014

I fell in the garage - face down and much bleeding. Life Alert called paramedics. They responded and took me to the local hospital and transported me to a helicopter to fly to a larger hospital due to a head wound. End results were no broken bones or severe injuries; released in 4hrs. Thanks for Life Alert!



09/26/2014

Morning of 6-6-14 I was watching TV. My wife was in bed I heard a noise. I went to the bedroom, my wife was bent almost double with clenched fists. She was trying to talk but having trouble breathing. I hit the emergency button on the [Life Alert] monitor. I had help shortly from fire dept. and EMS. The EMS transported her to the hospital for treatment of UTI infection.



09/26/2014

I was standing at my kitchen counter and the next thing I knew I was sitting on the floor and I couldn’t get up. I immediately pressed my [Life Alert] pendant alert button and was speaking with the dispatcher within seconds - she was wonderful and had help coming in our front door almost instantly. The only injury that I received was a scratch on my arm. They made sure I was feeling very safe and up and walking before they left the house.



09/26/2014

Although my mother was gone from home, a visitor left food cooking on the stove and went outside forgetting the food. It burned and caused the smoke alarm to go off. Life Alert called - getting no answer, they sent the fire dept. Although no damage was done, it could have been a disaster. Thank you, Life Alert. Every time she has pressed the button, she has received a prompt response.



09/26/2014

I was stepping up to get into my electric chair at night and my legs gave out and I fell, catching my foot under the chair lift foot unit. Fortunately, that saved me from breaking my neck because it shortened the length of the fall. I love Life Alert.



09/26/2014

My dad fell and my mom was unable to help him. I was traveling on business, Life Alert called me and an ambulance. My dad was taken to the hospital and needed gall bladder surgery! Life Alert’s speedy response got him the help he needed quickly and efficiently.



09/25/2014

My mother cannot express her confidence enough in your product. My mother fell and broke her hip. My husband and I live in a house just in front of her apartment. Life Alert called us, an ambulance, and my aunt about the fall. The paramedics were here in less than 5 minutes and were taking information from your operator immediately. We did not have to deal with giving any information at all and could just focus on my mom. We are firm believers in Life Alert. It worked perfectly and I would advise any senior adult to make that purchase. Your staff was most courteous and helpful at every turn during our emergency. You have trained them well. Thank you so very much for the service you provide!



09/25/2014

I fell un-expectedly. I was extremely dizzy, I don’t know why or maybe I got up to quickly. Anyway I pressed my [Life Alert] button because I couldn’t get up. I received help right away. [EMS] came right away; they were very helpful and stayed with me as long as I needed them.



09/25/2014

My mom called me at 4:00 a.m. on 8/2 with severe shortness of breath. I told her to push the Life Alert button and when we arrived at her house, she was already in the ambulance and my husband and I had already been informed by Life Alert as to what was happening. It was a relief knowing she can (and could) get the help she needed quickly.



09/25/2014

I had abdominal pain and vomiting. Life Alert got the ambulance here fast. Paramedics came also and did an evaluation for the pain. Life Alert stayed on line until ambulance came. They were very courteous and helpful getting help here fast and making me more comfortable while waiting for help. Turned out I had an ulcer.



09/25/2014

One, I got up to go to the bathroom early in the morning and fell and couldn’t get up. I used my Life Alert and had great service. Second, on another experience I was in a card game and felt some chest pain. I went to my apartment and took my Nitro 3 times, fifteen minutes apart. Then I pressed my Life Alert and everything was taken care of. They took me to the hospital and after a lot of resting it was decided I did not have a heart attack. Whoopee!



09/25/2014

I sat down on the hearth and was unable to get up. I pressed the [Life Alert] alarm button and when the operator answered I told him I just needed someone to help me up. My 1st and 2nd responders were not available so he dispatched the ambulance. They helped me up and told the operator that everything was okay. It’s nice to know help is available when needed. Thanks.



09/25/2014

My husband has COPD. One day he had a doctor’s appointment and when he got into the car he had a “flair-up” and couldn’t get his breath. We couldn’t get to the appointment and I called Life Alert. They arrived in about 5-8 minutes. Five people helped him into the ambulance, and did vital signs and O2. He was hospitalized for five days and is doing very well, but still has to cope with COPD. They always are excellent! We have had falls before and needed someone to lift my husband off the floor. They were there!!



09/25/2014

My father fell and banged up his knee really bad in June ’14. Called Life Alert and they responded quickly and professionally. One month to the day, his knee swelled 3X and he complained of pain. Life Alert was called and again they were quick and professional. They stayed on the line each time till help arrived. Always had positive experiences with them. Strongly recommend. Thank you!



09/25/2014

Tuesday, Aug. 5, 2014, blood pressure went up. Nauseous and dizziness occurred. Life Alert called for assistance and notified my family. They held the phone line open and stayed on the phone with me until the ambulance came. They kept me calm and assured me that help was on the way.



09/25/2014

My aunt had a bad infection that had become worse throughout her system. The day I called she had just returned from the doctor’s office, but had taken a turn for the worse. She was so weak, I couldn’t get her out of her chair, called Life Alert, and they responded quickly and stayed on the line till help arrived. Quite pleased with whole experience.



09/24/2014

I had gone outside to get my paper on August 31, 2014 and when I bent over to pick it up and stood back up I got dizzy and fell on my buttocks. I pushed my Life Alert button and was connected to them on my cell phone. They dispatched someone out and the dispatcher made sure I was alright before ending the call. The paramedics arrived, checked me out and helped me into my house. They made sure I was okay before leaving. The paramedics were very helpful and the dispatcher was great. She offered to stay on the line with me until the paramedics arrived.



09/24/2014

Life Alert has the best customer service I have experienced in years. Every single interaction I had with the agency was positive – problems solved and questions answered all with efficiency, kindness, and knowledge. I wish every company had the same kind of training and quality personnel. Oh yeah, you saved my mom twice.



09/24/2014

In the early morning patient was in distress. She pushed her Life Alert button and Life Alert called me (her caregiver) right away. I live next door so I was over within minutes. They stayed online and asked about her. I requested paramedics and Life Alert to stay on line and spoke to paramedics. Very supportive.



09/24/2014

I was very scared and weak after having a bad bout with diarrhea. My daughter was at work and I thought I needed help quickly. I punched my button and Life Alert was immediately there with me and helped me by calling help. They also contacted my daughters and son to let them know. Without Life Alert, I would have remained scared and weak. Thank you.



09/24/2014

A few weeks ago I was having pain with arthritis in my knees and when I reached for something on a high shelf, I accidently fell over backwards. My sister was visiting me, and no matter how we tried, there was no way I could get up, so although I never thought I would have to say it – I did push the [Life Alert] button and said, “Help me, I’ve fallen and can’t get up.” Thank God I had Life Alert.



09/24/2014

During an ensuing burglary – mother heard the loud crash of a flagstone coming through her sliding glass door – she initiated her Life Alert system. The operator called 911 and, as importantly, stayed on the phone with her until police arrived. She is 86 and confined to a wheelchair. The burglars departed upon hearing the Life Alert voices. The system likely saved her life. Thank you!



09/24/2014

For about 30 minutes, I heard a loud noise outside my bedroom window. The time was around 2 a.m. in the morning. I did not know if this noise was from a person or an animal such as a cat. I called Life Alert. I was very pleased with the quick response and a policeman came right away.



09/24/2014

Woke up one morning and my right leg was in great pain and I could hardly move it. What was I going to do being alone?? I started to panic and then remembered my Life Alert button around my neck. Only been with Life Alert a short time. I pushed the button and what a relief to have a voice of a real person, who stayed with me until help arrived.



09/24/2014

I fell and used Life Alert, so I didn’t know what to expect. The Life Alert person stayed on the line speaking to me, keeping me updated. When the paramedics arrived they spoke to the Life Alert person. When Life Alert was finished, the paramedics took over; they were very professional and ended up taking me to the ER and I was admitted.



09/24/2014

I fell in outside my doorway and could not get up. Since I could not get up, I couldn’t reach a phone to call 911. I punched my Life Alert button and immediately got a response. They called 911 and went so far as calling my children to tell them that medical help had been called. The operator stayed with me until the 911 ambulance arrived. Periodically the operator would check with me to ensure that my condition hadn’t changed. The Life Alert system is fantastic.



09/23/2014

My 84 year old mother, who lives alone, went outside to walk her dog. Something startled the dog causing it to turn quickly, pulling the leash hard enough – resulting in my mother falling to the ground on gravel. She tripped her Life Alert necklace. When you called her and got no answer, you called me, her daughter, to let me know you dispatched an ambulance. I pulled into her yard immediately behind the ambulance. They immediately got her to the hospital. My mother had a right broken hip and a broken left femur. She had hip surgery and is now in rehab. She still has a brace on her left femur but will receive therapy on it as well. Thanks for acting so quickly in getting help to my mother you probably saved her life.



09/23/2014

On August 2, 2014, I went to the bathroom with pain in my bladder. Sat for a long time trying to pass water but difficult. Didn’t know what to do and called Life Alert. Paramedics came quickly and took me to the hospital and put me in the care of the emergency staff. They were each very kind and very helpful.



09/23/2014

I fell out by my pool and could not get up. It was early and no one was around. I pressed my Life Alert, though I wasn’t sure it would work outdoors. Very soon the EMS crew arrived and transported me to the hospital. I had a severely fractured humorous requiring implanting 2 metal plates, 13 screws, and wires to hold it all in place. Without Life Alert, I don’t know if I’d be here to complete this feedback form.



09/23/2014

I was cleaning up the kitchen before I went to bed, there was water on the floor and I slipped and fell. I landed hard on my right knee and was unable to get back up on my feet. I pushed the [Life Alert] button and got help right away. The dispatcher called my daughter and the ambulance. My daughter arrived first and was able to pick me up off the floor.



09/23/2014

At 9am on July 31, 2014, I had dental surgery (9 extractions). On that same afternoon, I encountered severe nausea and vomiting, syncope, and incoherence. Life Alert assisted my wife through this troublesome time by doing the necessary contacts to get help right away.



09/23/2014

My daughter was running errands. I was getting out of bed; I stood up and fell to the floor with one leg under me. I pushed my wrist Life Alert button. The response was immediate. EMTs and police arrived almost instantly.



09/23/2014

It was my emergency. I had fallen with my left leg folded underneath me and was in a lot of pain. Life Alert was wonderful to me and stayed on the phone until fire dept. and EMTs came and verified that all was going ok. [Life Alert] also called the next day to see that I was ok. This was a great surprise and service as it should be!



09/23/2014

I fell backwards hitting my head on a table. I don’t think I passed out, but was dazed and had cut my head and was bleeding. Thank goodness I had my Life Alert necklace on and was able to call for help. They called my daughter who came over and also called the ambulance. I was not able to do either or get up. They have been a blessing to me.



09/23/2014

I had gone shopping. My husband felt very weak and pressed the Life Alert. You in turn called 911 who were here very soon, they helped him. I happened to call him about that time; they answered our phone and assured me that he was doing fine. I am so glad we have Life Alert.



09/23/2014

I was having severe chest and right side pain. Life Alert contacted and was very prompt in responding. EMTs arrived within less than 10 minutes; I was unable to let Life Alert know they were there because of the pain and the commotion. However, I was contacted later; staff was compassionate and caring.



09/22/2014

Fell in the kitchen on my back, couldn’t get up and was in pain. Grandson was out on errands so I pushed the button and got connected to Life Alert. They could not hear me so sent out EMS. My grandson arrived home about 5 minutes before EMS came and got me onto a chair. EMS came and checked me out, stayed home but so happy I have Life Alert because you are ready with a quick response. Excellent service.



09/22/2014

I had fallen and banged my head. As I was out of reach for a telephone, I pushed the button on my necklace. Life Alert staff responded and made my contacts alert. Everyone did their part expeditiously and I received help immediately. Thanks, Life Alert!



09/22/2014

We called Life Alert several times in June 2014, and the response was very quick and kept me informed of everything while I was away visiting my son. Very satisfied with everything. My sister-in-law was staying with my father-in-law (her father) she also came from out of state and was very satisfied with the response and the care.



09/22/2014

Fell in yard - could not get up. Life alert responded very quickly and kept me calm during the fall. 2nd occurrence was a burned pot on the stove that created a smoke cloud in my house. They instructed me as to what to do during this occurrence along with the fire dept. and I appreciate the quick response.



09/22/2014

My aunt was having a hard time breathing so she got up to turn on her oxygen; this was at 4:50 am. When she got up, she fell. It turned out to be she was having a stroke - if it wasn’t for Life Alert I wouldn’t have found her until about 10:00 am in the morning. Thanks!!!



09/22/2014

My husband had severe chest pains, and was gripping the kitchen table – moaning, “Pain is bad.” I hit the Life Alert and instantly a lady’s voice questioned me and asked for names, password, who was with him, and to hold on as she continued talking to reassure us that help was on the way. Within 3-5 minutes the fire dept. arrived, put my husband in the ambulance, and provided him with immediate care until he arrived at the hospital. Our compliments to the Life Alert staff. Thank you for you quick, kind service.



09/22/2014

I would like to thank Life Alert for being there for me and my family when we need them, and they were there with me until emergency got there and let my family know what was going on. I thank you very much, god bless all of you.



09/22/2014

My shower chair leg collapsed while I was using it; I did not fall clear down because I got a hold of the grab bars. I am an amputee so I got my leg back on but could not rise. Pushed my [Life Alert] button- nice lady answered, called emergency squad. Your employee stayed in contact and monitored happenings until emergency arrived - she was very kind and seemed very concerned - that was comforting.



09/22/2014

What a blessing [Life Alert] was when I took that terrible fall. I was all alone and I was in so much pain. My emergency contact arrived when the ambulance did, I recommend this service to everyone I know who lives alone. Never know when you will need help.



09/22/2014

I was using my walker, got light headed, passed out and fell. When I came to I was tangled up with my walker and couldn’t move. I pressed my button and got an immediate response. Life Alert got in touch with the people on my list; the EMTs arrived and save the day - as you did too. A grateful 88 year old!



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