Due to type 2 diabetes and RA, patient is not able to walk more than a couple of steps at a time. On this occasion, he was in his power chair when one of the tires went flat. His back-up chair was in another room some distance from him. Not being able to walk to the back-up, the patient used his Life Alert button to summon assistance. From what he told me, the dispatcher was very kind and respectful (as they always are) and help arrived within minutes. They brought his back-up chair to him, assisted him in transferring to it and moved the disabled chair out of the way; all of this done with respect and consideration. On a personal note – as I am not always available to help my patient, I want to express my appreciation and gratitude to Life Alert and all of the fantastic personnel associated with it. Knowing you are there gives me peace of mind that should something occur, he has assistance at the push of a button. You are a great group of people and for that I want to say thank you so much.

L. M., Cincinnati, OH

I had fallen face down on the kitchen floor. My husband tried to help me sit up, but he could not help me because I have Rheumatoid Arthritis. I told him to press the Life Alert alarm box and you would help me. Before I knew it, I had 7or 8 people in my kitchen, but couldn’t see how they all were until your kind responders sat me in a chair. I needed no medical attention. People are crazy, they would rather call 911. Dumb thing to do.

B. H., Mooresville, NC

My mother couldn’t breathe – she is 98. [Life Alert] called for an ambulance and told her to have the door open so they could get in. Then they called my sister and me – I got there in 10 minutes of my call, and an ambulance was there and already giving her oxygen. Now all my mother says is, “I pressed that button and I am still here!”

M. S., Staten Island, NY

My husband was dressing himself, slid off edge of bed on to the floor, and could not get up. He was not hurt, we just needed help. After that I feel so much more secure, I know you will be there when needed. Very nice and sweet people that answered our call.

M. W., Baytown, TX

I had fallen on my concrete back porch and couldn’t get up. I am 93 years old and still keep trying to do all my work. I pushed my [Life Alert] button and it seemed like about five minutes that I had plenty of help. I would tell anyone it was great and I am so thankful.

E. G., Gibson City, IL

Mom fell and couldn’t get up by herself. She pressed her [Life Alert] button and help was available immediately. EMS arrived same time as I was pulling into the driveway. They got to my mom and stood her up. EMS was pleasant, courteous, and told me to list her medications on refrigerator for future info.

C. S., Riverside, CT

First situation involved falling and breaking my neck. No other help available, Life Alert promptly responded and sent help and notified my family. Second situation somewhat similar regarding available help but different problem – again Life Alert sent help and notified family.

J. B., Garden City, KS

Once I pressed my [Life Alert] button they were on top of it. Answered right away, stayed on the phone with me the whole time. Called my contacts before ambulance arrived. Was very calming. I was moaning so they kept asking if I was in pain. I was very pleased. They were courteous and knowable. I was very happy with their response. They were on top of it. Thank you so much. I was really sick and help came very fast.

D. T., Sorrento, LA

I was going to my mailbox and fell when my feet got crooked on the rocks in the road, and I couldn’t get up. I pushed my [Life Alert] button and in a short time my son, his wife, and an ambulance arrived almost at the same time. I was up and could walk fine, but my left hand and arm was hurt. Life Alert cleaned and bandaged my arm and hand and they asked me if anything else hurt or was wrong and I decided I could go to the physicians ER in my car. Life Alert was very helpful in every way. Physicians ER x-rayed and determined a wrist fracture – put splint – went to DR and he put on hard cast that I’ve still got on. I’m doing well. Thanks to everyone that helped – especially the good Lord.

E. W., Huntsville, TX

I fell and severely injured my left hip, which contained a hip implant. Fortunately I didn’t damage the implant but fractured bones around it. I did not push the Life Alert button, but Life Alert called within 1-2 minutes. I couldn’t get to the phone but help was dispatched and here within 10 minutes.

M. D., Agua Dulce, CA

I had gone out to get my newspaper at exactly 5 a.m. I bent down to pick it up and fell over. I had on my Life Alert. I have a bad back and bad knee. I couldn’t get up. I thought someone in our complex would come along, no one did. I sat there almost an hour and finally got cold and wet and pushed my button. I could hear the speaker outside and could hear an ambulance coming. They took me inside. I was badly bruised but not bleeding. They had notified my son and he came running in. I didn’t go to the hospital. The ambulance people were very nice and I was advised not to wait. I had sat outside almost one hour on a damp and cool morning. I will take their advice if it happens again. This had been my fifth time in two years to call for help, for me and my late husband. Thank you.

E. B., Commerce Township, MI

The first request my wife fell in the bathroom and knocked me down. EMTs and ambulance were here ASAP and were wonderful in helping getting the situation under control. The second request was for carbon monoxide. The fire department was called and got here immediately. Generator was leaking gas. The carbon monoxide level was 79 when help got here, opened doors and windows and stayed with us until the heating and cooling person got here to check it out. We would have never known about the gas, if Life Alert’s carbon monoxide wasn’t here!!! We are very satisfied with Life Alert so far.

R. H., Koshkonong, MO

My wife’s mother fell, broke her arm, and could not get up. She lives alone and there was no one around. If not for the Life Alert personnel, she very may have died before anyone came by. We are all very thankful that Life Alert was there for her.

A., T., Bloomfield, NE

My mother tripped and fell forward hitting her head on the door. I received a call from Life Alert. I meet the ambulance at my mother’s home. My mother was unable to get up or move on her own. Thank you very much for your service.

S. D., Marshall, MI

I fell between my bed and the wall and could not get up. My son-in-law could not help me up. We called Life Alert and they sent 3 of their people to help get me up on my bed. After I rested a few minutes my vital signs were normal. I was fine; they asked if I wanted to go to the hospital ER, I said, “No, I am fine!”

M. W., Shelbyville, IN

I couldn’t sleep, so I took to reading. I fell fast asleep and woke up as I was falling out of bed. Fell between the night table and wheelchair. [Life Alert] staff responded immediately and two police officers came out and picked me up. Your staff was kind and also were the police.

K. G., Nanuet, NY

I am on oxygen 24/7. In a matter of minutes, just resting on the couch, I could suddenly not get enough air in my lungs. I tried everything I need to help me but it wasn’t helping. I pushed the red [Life Alert] button and they came in my house in a matter of minutes. I never saw anything or anyone as helpful as they were. I knew I would be ok!

V. R., Toledo, OH

I was on my way to bed and decided to check to be sure my glass door going to the upper deck was locked and my walker hit the bottom of my sofa and on the other side it caught on a rocker. I knew I could not lift either one so I sat down and pressed for Life Alert. I live alone and it was dark. My neighbors do not check on me and sometimes my daughter –in-law does not come every day. I have arthritis in my hands and I am 91 years old.

B. P., Hidden Valley Lake, CA

My heart had palpitations and my body strength drained from my body. I pushed my [Life Alert] bracelet button and things proceeded from there. A nice voice asked me if I was having trouble. I answered with the above info, and he said he could barely hear me and increased the volume. He assured me that help was on the way; he called my relatives and very soon emergency vehicles and family members arrived and I was taken to the hospital and I survived. Thank you.

L. M., Detroit, MI

My mother fell in her bedroom. Life Alert was notified and help arrived within minutes. She was transported to the hospital emergency room and the evaluation and treatment began! A life saver as usual! I never have to worry because I know Life Alert takes care of things immediately even though I live 35 minutes away from my mom.

B. B., Fayetteville, GA

I used Life Alert a few times. Life Alert staff has always been very reassuring and helpful. It is hard to pick just one time, I do remember the first time. I fell down. The very nice and helpful paramedics and fireman – around 9 of them – came. They checked on me, asked questions, and helped me up to a standing position - explaining how they would do that; [which was] the very best way of helping me up I’ve ever experienced! They checked on me again; asked questions again. They wanted to take me to the hospital to be sure. I felt fine. In fact with around 9 extra people in this small apartment in the middle of the night – it felt like a party! Everyone was friendly – yet also very professional. Guess what? 2-3 hours later my side was hurting. I contacted the very nice Life Alert staff and the same original – all 9 came back! At the hospital I learned I had hurt my rib. Thank you, Life Alert, for being there for me! All the best to each of you.

P.I. Redwood City, CA

My mother in law is 90 years old and broke her right leg. Called Life Alert, medics were there before I could get to her. I’m so glad we decided to get Life Alert; it’s a peace of mind for our family.

J.H. Jackson, MS

I fell face down on a concrete porch. [Life Alert] was excellent and very caring- I couldn’t ask for anyone to handle me any better. I am 92 years and in excellent health – very good eye sight and good hearing- no wrinkles. God is very good to me.

D.H. Iron City, GA

I was really in distress and in need of emergency help. The operator showed concern for my need. I am truly grateful. This was my first time using Life Alert but I am so glad that they were there for me. Thank you so much.

M.G. Cleveland, OH

I was walking out of the house on my way to the garage and I tripped on the dog’s chains right outside the door. I had a jug of water in my hand so I was unable to break my fall. I was not able to get up so I pushed the Life Alert button. The paramedics were called by Life Alert and arrived in less than 10 minutes. Thank you!

E. J., Cloquet, MN

In June of 2013, I slipped and fell backwards on my bathtub causing a fracture to my lower back. The EMTs and emergency room staff were wonderful. Also I’ve fallen a few times since, and been given a walker and cane. I use the walker mostly; it keeps me from falling. Life Alert, you have helped me so many times. I can’t thank you enough.

R. B., Springfield, MA

I got up out of bed – my legs slid out from under me, so I slid right onto the floor. After about half an hour I realized I couldn’t get up. I pushed my Life Alert button and before I knew it they showed up, and took me to the hospital. Thanks to Life Alert, I’m still here. The staff was absolutely great. Please thank them for me.

J. P., San Jose, CA

When I came home from a trip, I got at the door in the hallway where we live and tripped stepping up to come in the main door. I fell to my knees then fell to the floor, I could not get up. Life Alert notified everyone on my list with my emergency. They notified the fire department to come and get me up. Everyone was pleasant; they didn’t leave until I was ok. Life Alert did not leave until they talked to the fire department men.

D. B., Hampton, VA

I am always afraid of falling, getting in and out of the tub. Well it happened. I am so glad that the [Life Alert] is waterproof too. I was in the tub unable to shift or push myself out. Rescue came in good time (I had covered myself because I was naked!) Life Alert staff made no comments to my embarrassment.

N. L., Jacksonville, FL

On my husband’s last emergency from a fall at home, Life Alert remained on the line with me before and after the paramedics came and left. They checked on us later, which was wonderful since we are elderly. The service was excellent.

R.V. Daly City, CA

I was unloading my groceries in my garage and lost my balance and fell forward onto the floor of garage with the garage door down. I tried 3-4 times to get myself up, but couldn’t get on my knees. After about 20 minutes I pushed my alert button and the lady came on the console, got my info and called the paramedics, and 3-4 other calls for my help. Stayed with me the whole time till they came, I only took about 20 minutes till the paramedics came and others called. I was not hurt or bleeding. Only a few bruises (thank god). Everyone was so kind and helpful, especially the Life Alert lady who kept me talking asking if I was ok and reassuring me they would be here soon. The paramedics were so helpful and thorough on getting me on my feet. I did not require a transport to the hospital. This is the first time using Life Alert, having it for three years. It’s a wonderful system and I’m grateful that I have it. Thank you.

R.H. Massillon, OH

My mother has used her Life Alert system 3 times in the last several months. Each time the response was quick and the person on the phone asked questions to determine the extent of her emergency. She had fallen and the person talked with her until help arrived. They called me to inform me that emergency was on way and then called back to give me an update. All of the people I have communicated with have been very compassionate and thorough to be sure that my mom had the help she needed. My mom and I are both very happy with Life Alert and would recommend it to anyone who lives alone!

M.B. Virginia Beach, VA

I’m a commuter daily. I came home to a home full of smoke and Life Alert requesting my elderly mom to leave the premises. Life Alert informed me that the fire department had been notified and were on their way to my house. Life Alert repeatedly insisted that we vacate the house. It was the repetition of command that caused me to act in our defense. I got Life Alert for my mom because, as a commuter, I’m away from home for long periods of time. Mom does not use the telephone, a cane, and is often asleep. Because she fell twice, I got Life Alert; never did I expect it to have to help with a possible fire emergency. I’m glad we got the assistance of Life Alert; I can go to work at peace knowing mom has help – real help – at the push of a button. Thank you, Life Alert.

C.P. Ruther Glen, VA

I have had many occasions to call Life Alert. The response was always prompt and courteous and helpful. Help came immediately and took me to a hospital. I would not be comfortable without Life Alert. I am an active 90 year old and will always recommend you.

J.W. Somers, NY

My 97 yr. old husband and I had just returned home from one of his doctors and he was trying to get to the bathroom. At the bathroom door frame, he was trying to hold onto it and started (in slow motion) going down on the floor. He was half way in and half way out. I went to the kitchen and hit “help” [on the Life Alert machine]. Within a few minutes I heard sirens and help was on scene.

D.T. Leland, NC

My caregiver was with my mother on the third day after being hired. My mother had a fainting spell and the caregiver immediately clicked the Life Alert medallion. Help came and I and other family members were contacted in a very timely manner. Thank you.

D.B. Yellow Springs, OH

It was quite late and I got up to take my dogs out. While watching them, I turned from the patio door facing into the dining room where there was [someone] standing outside the window. I saw him first as I was in my wheelchair and he saw me and bolted away. The Life Alert staff was wonderful - they stayed on the phone until the police arrived. I was very frightened and they made me feel safe during the short period until the police arrived. They called me back the next day to see if all was well. Your service is more than worth the monthly fee. Thank you.

B.W. Pooler, GA

My aunt was dizzy. She notified Life Alert and got an answer right away, help was called and she was transported to the hospital quickly. Family was notified by phone and given important information about where my aunt had been taken for emergency care. Thanks to Life Alert, my aunt has peace of mind.

M.J. Tulare, CA

My husband was having a profuse bleeding episode after a fall - when bleeding wouldn’t stop he pressed the alert button and Life Alert response was immediate. [EMTs] arrived at the house within minutes, were very prompt, and helpful to get her to the hospital.

J.C. Park Ridge, NJ

I was outside doing some watering and painting a Shepard’s book. Lost my balance and couldn’t crawl because of bad knees. I contacted Life Alert and the fireman came, found me sitting on my fanny, and helped me get to my feet. I called back Life Alert because I did not have my phone with me. Thank you so much.

J.B. Nampa, ID

Life Alert saved my life! I woke up at 6:30 am, Tuesday morning, May 13th, not being able to breathe. Without even thinking I pushed my Life Alert button (which is always around my neck). Within minutes the fire department was here with an ambulance and I was rushed to the hospital ICU. I had a very serious type of pneumonia. I don’t know the words to tell you how grateful (an understatement) I am. I spent 6 days in ICU, then a month in a special recovery hospital. I am 93 years old and next month will be 94. With Life Alert around my neck I am aiming for 100!

M.F. Houston, TX

I fell outside my front door; I cannot get up if I fall. I was within range of my Life Alert button so I was able to push the button. The Life Alert operator was not able to hear me, but sent 911; they also called my family to check on me. Excellent help, very responsive, altogether a positive outcome.

J.G. Covington, WA

Being 84, and having two knee replacements, falling is a no-no as I am not able to get on my knees to get up. When I fall I just press my Life Alert button and they get help for me. Life Alert is wonderful! Thank you.

B.F. Maumee, OH

I fell at home and could not get up. I used my Life Alert. All my contacts were immediately notified and the proper medical help were here within minutes. Thanks, Life Alert, you really delivered as promised in your ads.

E.P. Etowah, TN

I was sitting in my rocker watching TV when I got this strong heavy pain across my chest. I hit Life Alert and I was rushed to the hospital so fast. If it wasn’t for Life Alert, I wouldn’t be alive today. The next time I called Life Alert I passed out, and when I called I went to the hospital for two days. While in the hospital I had a stroke! Thanks to Life Alert, I’m still here. Thank you, Life Alert, keep up the good work

J.C. Scranton, PA

My mom had a pain in the middle of her chest and they responded immediately and stayed on the line with us until the paramedics came, which was quick. It was an acid reflux attack - that was good - but I was not sure because my mom is 93. I was told those kind of attacks are painful and where it was I was very concerned of a heart attack. But all turned out well, Life Alert is just that Life Alert! I am grateful for all staff.

P.P. Kingston, PA

My mother fell and couldn’t get up. [EMTs] came to her rescue, checked vitals and transported her to the hospital. Everyone associated with Life Alert was very professional and informative. Thank you, Life Alert.

D.L. Rochester, NY

My hip came out of its socket again! The Life Alert operator had phoned my son-in-law next door. I had been yelling to the phone and the operator was soothing me. My son-in-law came in and was able to talk to the operator and confirm that paramedics were arriving as we heard the sirens. The operator was patient and kind. Thank you so much for your wonderful service.

P.L. Redondo Beach, CA

I fell getting out of the shower and couldn’t get up. Immediately a voice came on my box and kept talking to me until help arrived (a few minutes) what I didn’t know they also alerted my daughter who lives close by. She arrived the same time the paramedics did. I feel safe having Life Alert.

M.H. Inverness, FL

Tripped over bed stand (foot), lost balance, strained right rib cage, and took pain pills for 3 days. X-rays showed no break. Life Alert was very polite and got EMTs and paramedics to my house within 5 minutes of call. I’m very thankful for Life Alert.

M.W. Pittsburg, KS