Life Alert, To Whom It May Concern: this is to commend the individual employee of Life Alert who aided me recently when I contacted the company during my emergency. At 9:40pm Saturday night October 27th I fell on my bedroom floor, unable to get up. I was alone. I pressed the Life Alert button (hanging around my neck) and shortly he responded to me. He guided me through a phone call he made to my daughter who lives nearby, and stayed in contact until she arrived to help me. I also assured her I was not injured. At that point my daughter decided that for other reasons it would be wise to go to other emergency room anyway. Your employee immediately summoned an ambulance and stayed in contact after they arrived. I am 95 years old. I thank you very much for such caring service and attention. Please tell that special employee I appreciate his saving me from a possible disaster. Home now and ok.

A.M., Stony Brook, NY

My husband could not breathe. I felt so safe when I talked to the Life Alert dispatcher. He was admitted to the hospital with pneumonia. What I liked the best was that my children were called by the Life Alert dispatchers. Thanks!

D.S., Jordan, MN

Although I only had Life Alert for a short time, I’ve fallen only once, but everything went off like the commercial says. If I would have been alone and I did not have Life Alert I would’ve laid on the floor who knows how long.

G.D., Edgewater, FL

Thank you so much!!! My 95 year old dad suffered his second heart attack Saturday 09/01 into Sunday 09/02, he lives alone, and as soon as he felt ill pressed his Life Alert button. Thank God, response was unbelievable; none of his family could have gotten to the hospital as fast as Life Alert!! My dad has turned 96 years old, and that is because of Life Alert. Thank you.

J.G., Hanson, MA

Mom fell in her bedroom upstairs and pressed her Life Alert button. Help arrived quickly and got her transported to the hospital. After a week at home, mom wiggled out of her hospital bed and was on the floor. Caregiver pressed button for help – again arrived quickly and got her back in bed.

M.I., Rocky River, OH

I had two bad falls close together. Life Alert was quick to respond and the EMS came quickly. Had to be taken to the hospital for one fall so the ambulance crew were kind and helpful all the way. I am very thankful for all the help I received.

E.M., Summerfield, NC

I was having a terrible sore throat which enabled me not to talk – swallow – eat – drink or take my meds. Called Life Alert and they immediately came out as they usually do. They sent the fire department as well as ambulance to take me to the ER – which they took care of me.

E.R., Encino, CA

I have recommended [Life Alert] to others and am very happy they were so good to me and courteous to my 2 people that are on my list to call, and also for staying on the phone with me (90 years old) until help (EMS) arrived which was a quick arrival, and they were also very attentive and courteous.

R.B., Leavenworth, KS

Life Alert contacted the ambulance and sent paramedics to my father’s home. Life Alert sent voicemails to my sister and myself on what was happening. Because they let us know right away, I met the ambulance at his home and followed it to the hospital.

E.Z., Kane, PA

I just arrived that day from work. [My husband] was panicking, he already took 1 nitroglycerin. He said he had chess pain and took 1 more after 2 minutes and he wanted to go to the hospital. So I pressed his band calling Life Alert. Your representative was so courteous, and waited until the ambulance arrived. Thank you so much -- it’s a great help for us.

E.B., Corning, NY

[Mom] went to get on the toilet from her power chair. The raised toilet seat slipped and she slid off and couldn’t get up. Life Alert contacted the EMS and myself. By the time I got there, the EMS already had her up. She was not hurt.

M.O., Lakeside Marblehead, OH

I fell after getting out of the tub in the hall outside the bathroom. My husband looked for the hand held land line phone and could not find it. The cell phone was not charged. He could not help me get up by himself as I was rehabilitating from knee surgery. He instantly exclaimed, “Let’s call Life Alert.” I pushed my pendant. Life Alert responded and stayed on the line until help arrived. All was well.

R.G., Grantsville, MD

I am an 83 year old disabled widow who lives alone. I am blessed by kind neighbors to friends who call and visit daily. Two different nights I fell on the floor and couldn’t get back up. I pushed my Life Alert button and within minutes help arrived. Each time I was taken by ambulance to local hospital ER – kept for a few hours and checked by doctors. I was ok and sent home. Had to call woman friend to take me home. Life Alert is excellent, efficient, timely and kind!

S.W., Binghamton, NY

On 9/25/18 I had a freak accident. My left hip was dislocated for the third time. I called Life Alert for an ambulance. I don’t remember the operators name but she was very helpful. She got my information and stayed with me until the EMT’s arrived and wished me well.

F.C., New Orleans, LA

My mother had fallen and was unable to get up. Life Alert was called and was able to access the home, and contacted emergency services to take my mother to the hospital for treatment and care.

J.R., Niceville, FL

I was involved in a traffic accident. Incurred a shoulder injury. The staff of Life Alert answered very quickly. He got my location rapidly and called help. First, he asked whether I was hurt, called my contact and stayed on the line with me. He was very comforting when I arrived at ER, he had called the contact twice. Have used the service several times. Each time, it has been very timely. The staff member has been very concerned about my welfare. I think the GPS is the best thing every! Always feel safe and secure with this service. Thank you so much.

G.P., Muskegon, MI

[Friend] slid out of recliner landing on his bottom and he couldn’t get up. Life Alert responded and called for emergency assistance. Fire department responded and helped him to his feet. No medical attention was needed. Life Alert contacted all contacts.

A.E., East Peoria, IL

Had a bad nose bleed I did not know how to stop it. Unable to drive and stop blood flow, and I feared if too much blood loss I might pass out. Life Alert sent ambulance and stayed on the line until they arrived. The attendants could stop the nose bleed, but my blood pressure was so high they took me to emergency. With bleeding stopped and blood pressure down, I was released. Thanks to Life Alert’s courteous concern and immediate help.

G.J., Lake Havasu City, AZ

I slipped between my bedroom (carpeted) and bathroom (not carpeted). Naturally I was wearing my necklace. I wasn’t wearing proper footwear. I pressed my Life Alert button and requested help. The Life Alert lady communicated with me until help arrived.

S.F., Nazareth, PA

When I pushed the button on my necklace, Life Alert was right on the machine and got me help right away – they contacted the people on my contact list right away – very helpful – thank you so very much for all the help.

K.S., Pierce, CO

I fell and hit my forehead on the handle of my cabinet, I bled. Life Alert got paramedics and ambulance to take me to ER for treatment. A CT scan showed no brain damage. 12 stitches closed the cut on my forehead. I am about well. Life Alert checked back to be sure I was being treated and was ok.

C.L., Minden, LA

My 83 year old mother fell in the restroom of her independent living unit and was able to get the emergency assistance in a very short time frame. The Life Alert team also followed up immediately with me to let me know that she was receiving the emergency care and what hospital she was heading too. Our Life Alert saved her life.

P.M., Houston, TX

I was out on the deck filling the bird feeder, slipped and fell at 4 o’clock in the afternoon. As I was close to the rail, I thought I could use this to pull myself up. After almost half an hour, I gave up and used my Life Alert to call for help. The Life Alert people were wonderful. Dressed the gash on my knee, got me into a warm robe and settled in my armchair.

S.S., Princeton, IL

My mother has fallen three times in the past month and a half. She lives alone and if it wasn’t for Life Alert and their quick response she might have laid there for hours. We greatly appreciate the instant calls to me and my siblings. My mother has since had a serious setback to her health and could not fill out this form herself. We are thankful every day for Life Alert!

R.B., Emmaus, PA

I was experiencing severe chest pains and chest discomfort, my heart was racing and I had shortness of breath. I immediately pushed my Life Alert button, operator answered immediately and asked was I having a problem. I explained what was going on. Help was sent out quickly.

A.R., New Orleans, LA

I fell and had a very serious nose bleed. I also have a very hard time getting up off the floor. Life Alert responded very quickly and notified the EMTs quickly. The operator stayed on the line with me until the EMT’s arrived. That was very comforting. Well done!

N.M., Somers Point, NJ

My dad had a seizure. Life Alert was helpful the second they came on the line. They dispatched an ambulance and stayed on the line until they came. It was so easy because I could worry about my dad and not about giving them his laundry list of meds - because Life Alert did it for me.

J.M., Lancaster, CA

[Mom] fell in her bedroom. I (her daughter) pressed the help button. Life Alert staff answered quickly. I told them what happened. They contacted emergency services. When EMT’s arrived Life Alert staff supplied them with mom’s medical history and Life Alert staff spoke with EMT’s who took mom to hospital.

B.R., Mableton, GA

My husband fell while changing into sleeping clothes in the bathroom. Bumped into wall and hit face and arm on the right side as he went down. Nose was bleeding profusely as well as right arm which had a large gash. He hit a stool when he fell. Life Alert was here quickly and transported us to hospital and remained there until he was checked in. We were very happy with the care we received!!

A.VH., Sacramento, CA

I fell down and fractured my back on Sept. 25th. Life Alert had the paramedics at my home quickly and they also contacted my family to let them know what had happened to me. I wouldn’t know what could have happened to me if I didn’t have Life Alert.

M.D., Buffalo Grove, IL

[Uncle] was entering the front door with groceries in one hand and trying to open door. Upon entering the door, he lost balance and fell backwards on the concrete porch. Because he was outside when he pushed the Life Alert around his neck, he could hear them, but they could not hear him. Life Alert notified proper emergency and was dispatched to his home. Thank you!

J.S., Clinton, TN

I fell down backwards and hit my right arm on the kitchen cabinet causing a fracture on my right wrist. Couldn’t get up on my own. Called Life Alert. Fire department rescue came and helped me up. Took me to the hospital. Life Alert stayed on the line until fire rescue came and talked to them, and until all was well. Thank you, good job on everybody’s part.

G.H., Midland, TX

I called Life Alert when I was too weak to stand. They responded quickly and sent an ambulance. In the meantime, the operator at Life Alert stayed on the phone with me until they came. The ambulance crew took my vitals – and took me to the hospital.

C.S., Greece, NY

My 94 year old mother fell at home and couldn’t get up. She pushed the button and Life Alert notified the paramedics. All went as advertised – I authorized fire department to do a forced entry. Luckily, I arrived moments before the breach was necessary. After this incident I bought a lock box. I would strongly recommend this!

M.F., Lakewood Ranch, FL

I fell in my home and could not get up, I pushed my Life Alert and got help right away. Also about a month later I woke up and could not breathe and pushed my button again and got help.

B.M., Holts Summit, MO

I was in an area where I am not usually at. It was my rock garden and I was pulling weeds when I slipped and fell face first on the racks. Fortunately, and I can’t stress this enough, that I was wearing my new Life Alert button. It truly saved my life! Wonderful response and they took me to the ER at my local hospital. I am fine now.

V.D., Glendale, CA

I tripped and fell on the garage floor, and even with others around me, I could not get up safely. I had my Life Alert on me and pushed it for help. They arrived promptly and assessed the situation. After a few minutes, I was able to get up and move on my own. I saw the doctor the next day and, except for a few bruises, I was good. The crew was courteous and attentive. They were knowledgeable and showed they knew their responsibilities.

J.B., Bellefonte, PA

Life Alert has been for me a great blessing. I am elderly and live alone. There is a great feeling of security because I know with a push of a button Life Alert will come and help me. God bless them!

E.L., Olympia, WA

My husband has seizures. Two times in the last 2 years. I was always alone with him and needed help to get him medical help. I called Life Alert and within minutes the fire department then the ambulance was there. Y ’all called my granddaughter and she took me to the hospital following the ambulance.

S.H., Yakima, WA

I called – pressed the button – and Life Alert called 911 and paramedics were at my house within 15-20 minutes. Life Alert had my wife’s medical info and had given it to the paramedics. All was well organized and efficient.

T.S., Kingwood, TX

[Husband] fell 3 times and could not get up. Each time I pushed the Life Alert button, assistance came very fast. Staff stayed on the line until they talked to the EMT’s and were sure everything was ok. Thank you for a great service!!

A.M., Cheektowaga, NY

Wasn’t feeling well – went to sit in a recliner and passed out on the floor. Came too and pressed Life Alert. EMS came and took me to ER. Sugar count had dropped too low. Doctor doesn’t know what happened. Came home late that night. Am ok now. Thanks to you people.

I.S., Southington, CT

My kids made me get a Life Alert when my husband died 11 years ago. I argued with them but now I never take it off. It has saved me at least 3 times. The men are here within minutes and get me up. I sleep with it and would never change to a different company.

J.I., Waynesville, NC

I was really sick Oct. 5th, couldn’t reach my daughter at 2am, so I called Life Alert when I started feeling faint like I was passing out. That’s when I called for help. The responder was courteous and helpful, stayed on the line until help arrived. That meant a lot.

M.J., Monticello, AR

Fell outside my home – couldn’t get up – called Life Alert, help came very quickly and helped me up. Insisted on taking me to ER to be checked up – x-ray and C-Scan taken of head and found no bleeding, so I went home with instructions to follow up with my primary doctor.

E.P., Seaford, NY

Got a severe headache, so bad I could not even walk, pushed my [Life Alert] button and got help in a hurry by them calling an ambulance. They kept me on the line and were telling me every step till the ambulance got here. By them trying to keep me calm -- it worked. Do not know what I would have done without them.

W.Y., Lower Burrell, PA

My mother was experiencing lightheadedness and she became incoherent. Life Alert response was very quick. The agent was extremely caring and patient. She stayed on the phone until help arrived and then asked to speak with the paramedics to confirm their response. The agents are always friendly and professional.

M.W., Lees Summit, MO

Your staff was really quick to help with my emergency. I was transporting my son to my home to attend to his care. He had been in the hospital for a while due to a motorcycle accident. He had a diabetic seizure. Your rep stayed on the phone with me and tried to calm me. Excellent service all the way to paramedics. Thank you for caring.

A.M., Hilliard, FL

After breakfast I felt tightness in my chest. Life Alert came promptly and when I got to the hospital it was diagnosed as congestive heart failure!! I was in the hospital three days because of an allergy from the CAT scan, which used Iodine resulting in my having shortness of breath.

T.D., Glenside, PA

I was sweeping under the futon, and my left hip went out of joint posteriorly. I called Life Alert, they called my stepdaughter (who came and unlocked the front door). Someone stayed on the line with me while EMS arrived. The two very efficient responders and my stepdaughter put me in a carry all and took me to the emergency room.

L.C., Chapel Hill, NC