August 14, 2018, could have been my last day on this earth. It began the previous evening, when I neglected to check my appointment calendar. I remembered that I had physical therapy the next morning. I carelessly assumed that it was at the usual time of 11:30am. I further assumed that my daughter’s housekeeper, who arrives at 10:00am, could drive me to my physical therapy session. On Tuesday Morning, when I checked my calendar, I was suddenly reminded because of a schedule conflict, my appointment was at 9:00am. It was already 8:30. I hurriedly called a ride service, who indicated he would arrive at the house in 10 minutes, just in time to make my appointment. Then I made an almost fatal mistake. As I headed out the door to walk to the entry gate, I thought that I should go back and pick up the remote control for the gate. But I did not, because I had informed the ride driver that I would be waiting outside the gate. I could open the gate using the control box just inside the gate. Walking slowly with a cane, I reached the gate and entered the code to open the gate. As it started to open inward, I failed to get out its path and gate hit me hard enough to knock me backwards. I landed on the concrete driveway on my right hip. The reaction of the fall caused the back of my head to hit the pavement almost as hard. I was monumentally stunned. I realized that my hoses were trapped between the bottom of the gate and the pavement. The gate reversed its action allowing me to free my shoes and move legs outside of the gates path. My head was hurting very badly and when I reached my hand to feel it, my hand became bloody. I realized that I was bleeding very profusely. My first thought was I might bleed to death before the housekeeper would find me about an hour later when she came to work. Then I really panicked. Over coming that initial panic, I remembered that I had placed the Life Alert’s remote with GPS and voice features in my grab bag. I was able to find the grab bag and find the remote control. I then knew that I was saved as I kept pushing the emergency button, waiting for someone to answer. Finally someone answered. I informed that person that I had fallen on the driveway pavement and that my head was bleeding badly and needed medical assistance. As I heard that person call for assistance, another panic hit me. The medical assistance would need the code to open the gate. Otherwise, they would be on the outside and could not help me on the inside. I was afraid that I could pass out before they got here. So I kept yelling the gate code to Life Alert dispatcher. Soon I heard the fire department ambulance stop in front of the gate. Within minutes, the gate started to open and several firemen were coming to help me. I was so relieved that I could barely respond to their questions. All that I can remember is that they stopped the bleeding from my head, slipped a neck brace on me, stripped me of my blood soaked shirt and pants to physically check me for physical injures, and strapped me on a stiff back board and rolled me into the ambulance. After a short bumpy ride, with red lights flashing and the siren screaming, the firemen delivered me to the emergency room. The medical personals stuck me in multiple places to draw blood and insert an IV. They conducted an MRI exam of my head and X-rayed my hips, chest, and back. After another long wait, the ER doctor indicated that the results of all the test indicated that I was ok, suffering no serious damages, except for various deep bruises and minor lacerations. My body had been banged up badly and I need to rest for a while. By then Life Alert had contacted my daughter, who stayed with me all day until I was released.

T.N., Beverly Hills, CA

I fell over my walker in the kitchen and hit my head. I pushed my button on my Life Alert, they sent the paramedics. I wasn’t hurt, but was shook up. I didn’t need to go to the hospital. Thanks, Life Alert, for the quick action.

D.R., Dunbar, WV

My 88 yr. old mother was confused and unable to communicate with me. I had suspected a UTI already the day before. When she awoke confused and shaky, unable to stand, I knew I had to get her to the hospital. I pushed her [Life Alert] pendant alarm and told the operator we needed transport to a hospital. She made the call and stayed on the line until help arrived. Having the operator on the line was reassuring.

L.V., Port Neches, TX

I was bleeding from the rectum, with a great deal of blood flowing. I had just taken a shower when the bleeding started. Life Alert called 911 and I had good service, and everyone was helpful. I’m grateful for the good service I received.

M.C., Fox Point, WI

On 8/29/18 afternoon, my stomach began to hurt uncontrollably. I let some time pass to see if the pain would go away. But, it was no use, family immediately called Life Alert (I think the rep heard my scream of pain). Life Alert responded and, after a few minutes, help arrived. Once at the hospital, I got the help I needed. Funny today: the problem was that I had a lot of urine retention, of course, due to certain meds. After I was emptied out, all went calm. I thank thee so much, Life Alert.

S.G., Sugar Hill, GA

My husband fell off a bath stool in the shower room, and with his very sick heart, getting up on his own is too much of a strain. So I pushed the help button next to the tub. The Life Alert staff was thorough in finding out his need and called the appropriate assistants (EMT). They were thorough, caring, comforting, and careful with my husband, making sure he didn’t need further medical attention.

A.W., Iowa City, IA

My husband missed his grip and fell at the door to the bathroom. I was able to slide him into the bathroom so he could lean against the tub while I called Life Alert as I was unable to lift him at all. The fire department men responded within minutes of my call to you – and my daughter also responded as she had also been called by you. Thank you.

D.O., Encino, CA

I was nauseated and light headed when I got up in the morning. It was the day I volunteered at the food pantry, so I thought I was just hungry. Eating didn’t help. In fact, I felt worse and knew I couldn’t drive. My blood pressure was 180, I called my daughter who works with my SCP. She came home and verified the blood pressure, than I called Life Alert. The female voice that answered was very calm and reassuring. Asked about my symptoms, who was with me and kept – saying help was on the way. She continued to reassure me until the medics arrived. She also spoke with me daughter, then spoke to the EMT while the other ones took care of me. She stayed on the line till I was in the ambulance. The lady also talked with my daughter on her way to the hospital to be with me. And then called the following day to make sure everything was ok. Thank you, Life Alert does work. Great job, done well!

H.H., Erie, PA

My patient had diverticulitis, I called Life Alert and they called the EMT’s and Life Alert stayed on the phone until the EMT’s arrived. As I always say - having Life Alert is money well spent.

L.C., Los Angeles, CA

I fell in the back yard and cracked my head open – EMT was told and responded, and helped me with all the head injury, and got me up, and sent me on my way to the hospital with my granddaughter. I am so thankful I have my [Life Alert] pendant.

H.K., Modesto, CA

My aunt fell and Life Alert was contacted. They dispatched the EMT’s, and contacted me that my aunt had fallen and that EMT’s were on their way. Life Alert then contacted me once the EMT’s had helped my aunt and let me know her status.

N.T., Shelton, WA

Mother was confused and had shortness of breath. Life Alert took care of everything and sent an ambulance. Life Alert stayed on the phone until everything was resolved. Thank God for Life Alert.

P.C., Detroit, MI

My 91 year old husband is blind, deaf and on a walker. He lost his balance on the walker and fell to the floor. I could not lift him at all and he could not get up. I called Life Alert and they contacted paramedics. They were able to lift him and fortunately he was not injured. Our experience with Life Alert was great – they kept me calm and we both are grateful.

E.C., Montgomery, AL

This time – my hip was in excruciating pain – especially when getting up or down and standing – couldn’t walk on it – I was scared, but when the ambulance drivers came – they were calm so I was calming down. They took me to the hospital. Got an x-ray and pain shot – I have bad arthritis in my hips (found out). The person from Life Alert was calm too, thank you so much!

C.T., Morgan Hill, CA

I was having trouble breathing – shortness of breath, I went to Dunkin donuts to get some coffee and a roll. Employees from Dunkin donuts came out to my car to help me inside. They called Life Alert for me and [EMT’s] came! Right away! Good job.

L.D., Houston, TX

Unfortunately, I have had to call Life Alert lately because of several falls. Within minutes, Life Alert was here to pick me up. Several weeks ago I was going for therapy, was going into my garage and must have missed the only step. I fell face first onto the concrete. I also fell onto my cane and severely injured my right leg. Within minutes help was here.

A.H., Northbrook, IL

I fell on my back porch as I entered from the garage on 8-24-18. Do not know what caused me to fall, I remember hitting the front of my head hard, and felt stunned. Thank goodness I had Life Alert. I pushed the button and received help immediately. I had my cell phone, however, I was unable to remember phone numbers, nor could I get up. Thank you for calling my daughters. I am glad I have Life Alert. Thank you, Life Alert.

A.W., Dexter, MO

I have a hip replacement. It rolled out of place; when this happens the pain keeps me from moving. The person who helped me was wonderful. I was in my yard so they called rescue and then called my children. I feel blessed to have my [Life Alert] button. I didn’t want this button alert to start with. I was wrong, you are a God send.

N.H., Braxton, MS

I fell at night going from my easy chair to my bedroom. I could not get up but I did manage to get to the door and unlock it for the paramedics. I pushed the Life Alert button and immediately was connected with your incredibly calm, reassuring staff. I declined an ER visit but was terribly bruised and still on the mend.

J.L., West Palm Beach, FL

I lost consciousness, and fell to the floor, out for several minutes. After slowly reviving, I used my emergency Life Alert around my neck. Shortly after activating the alarm, the internal response device responded to check as to the nature of my emergency and promptly notified the emergency response teams, and my family listed in my file. I live alone – and I am certain the efficient handling of my case saved my life. Thank you!!

R.R., Winchester, VA

I left something on the stove cooking and forgot to turn it off when I left. When I was on my way home my cell phone begin to ring, I didn’t answer at first, but finally, I did. My smoke alarm at home had gone off and Life Alert came on and they had called the fire department and they were on their way. Thankful we just had a lot of smoke and did not have a fire.

L.H., Madison, AL

Having tripped, I fell and could not get up. I pressed the Life Alert button and the response was instant with an ambulance at the front door with two gentlemen who helped me. My nephew also came about the same time and they lifted me up. I was not hurt at all and they left. It was all due to carelessness on my part.

M.Y., Westfield, MA

I fell in my house. Was unable to get up. Had my Life Alert on and pushed the button. Immediate answer. I was in another room but was able to speak and hear the answering call. The emergency truck was here in less than five minutes. I was not hurt so they let me remain at home. Great work.

M.F., Delray Beach, FL

I suffered a dizzy spell and weakness outside my house – made it as far as the lower level of my home and pushed the Life Alert button, as I couldn’t go any further. Our town minute men and police arrived and, after checking me, took me to the hospital where I spent a week.

V.C., Montrose, PA

Upon waking and getting out of bed – fell – broke 2 ribs, split head open and left arm. Called Life Alert, ambulance called, brought me to the hospital. Everyone was very kind, courteous, and so nice. Thank you to all.

E.M., Fitchburg, MA

[Sister] fell in the backyard with no one at home with her. She was able to call her sister who responded to our home and assisted her into the house. Life Alert was contacted and the response was a success with medical arriving shortly and was transported to the local hospital.

E.G., Lusby, MD

I experienced an attack of vertigo while in the bathroom and reached for the sink, but failed. I went down, hitting my head on the corner of the bathtub. When I regained consciousness I pushed the button on my Life Alert neckless. I was alone in the house and while they could not hear my replies, they still contacted the EMT’s who arrived promptly.

J.G., Altoona, PA

My mom contacted her pharmacist concerning problems with a new medication. Pharmacist contacted doctor’s office – who then told her to push her Life Alert immediately! She did and the operator contacted 911 and had paramedics dispatched. Operator stayed online with my mom, then called me to inform me of the situation. Operator stayed online through whole process, then called me back to advise me of her condition and that she was being transported to the hospital. Great service! Thank you!

M.D., Charlotte, NC

My mother got out of bed on her own, got light headed and fell. My son and I couldn’t get her up, so we called Life Alert. When EMS came they picked my mom up, checked her out, and left. Your staff member stayed on the line until they arrived.

V.M., Chester, NY

Over the years I’ve had Life Alert it has saved my life many times. Life Alert calls my family. I have had people say they are glad to see I have Life Alert – that they have lost family members because they refused to wear one.

V.G., Carthage, MO

I fell on the cement patio and although there were metal trellises in two places I did not have the strength to pull myself up – after trying awhile to get me up – I used my wrist [Life Alert] pendant to call for help. Our fire station is 7 miles away – but they arrived as quickly as my children who lived right next door, ¼ mile and one mile, and checked me out and took me into town to the hospital.

D.C., Outlook, WA

I lost my balance and fell backward falling and hitting the back of my head on the pedestal leg of my table. I was always alert but a big knot rose on the base of the back of my head. Pressed my Life Alert button and you came on and stayed with me until EMT’s arrived. It is comforting to hear and know you, Life Alert, are there for me. I was and am ok.

B.O., Kirksville, MO

My mom fell on the floor while getting off the bed. She couldn’t get up without help. I was at work at that time, she was alone in the house. Life Alert did help a lot. They called me and by the time I got home everything was taken care of.

N.I., Pittsburgh, PA

I fell and could not get up and was wearing my Life Alert. I was able to reach the button and call for help through Life Alert. They responded immediately and got help for me. I had a broken shoulder. They also called later to make sure I received help.

E.B., Jefferson Township, NJ

My mom had a panic attack. She got scared by a nightmare, which caused a panic attack. She started getting chest pains, so she pushed the Life Alert pendant button. She was in her bedroom, so she did not hear the phone ringing in the living room. The bedroom door was closed because she had the AC on. The EMT/fire department forced her door open and she went with them to the hospital because she had chest pain. She stayed in hospital for a few days to have some test/observation. She is home now. Thank you.

C.R., Brooklyn, NY

I was in my bathtub showering, when all of sudden my feet slipped out from under me and I fell hard and really banged myself. I couldn’t get out of the tub. I keep the Life Alert pendant on the edge of the tub. I was able to reach it and made contact with Life Alert. Fortunately, they were able to reach my son. And he got here and opened the doors for the EMTs. The EMTs came in and they took care of me. I was bleeding in a number of places. I was bandaged up and asked if I wanted to go to the hospital but I said no. I was taken care of very quickly and completely, and they fixed everything up for me. I was glad I had that little pendant so I could get help when I couldn’t get out of the tub. Life Alert staff was courteous and helpful. I highly recommend them.

W.J., Wilmington, NC

I am a home-bound senior needing a walker to get around. I was straightening up the back room, went to step back, tripped on something and went down. I didn’t have the strength to get up – my legs wouldn’t move – so I pushed the [Life Alert] button for help. [EMT’s] were here in minutes, got me up, and took me to the hospital for an exam. No problems whatever!

C.G., Painesville, OH

I’m so grateful for Life Alert and have and will recommend it to anyone that is interested. I have had to call Life Alert three times due to falls. The men that come to my home couldn’t have been nicer and more gentle. I will tell all my friends about Life Alert. Thank you.

E.J., Shelton, WA

After 1 month ago dad fell in his home hitting the back of his head. We are not sure if the injury occurred in his bedroom or bathroom, as he does not remember what happened, and there was blood found in both areas. Dad pushed Life Alert and they came immediately. Thank you for your prompt response. It probably saved his life.

D.R., Waterford, MI

My blood sugars dropped into the 50’s and I passed out. I came to enough to push my Life Alert button and the paramedic’s contacted my daughter and came over very quickly. I am very pleased with Life Alert.

M.E., Nevada, IA

The Life Alert Company as well as the staff have been fantastic, they have saved my life several times!! this was the best thing I did, I am a disable war veteran and have health issues and with all the equipment I have I know that when or wherever I am I know that if I need help Life Alert will get me the help I need. Thank you!!

A.D., Santa Rosa, CA

Fell in lower level (basement), box is on floor above. As I was lying on floor and no way to get up, I couldn’t hear the machine talking. Thank God and your people, after I pushed the [Life Alert] necklace, didn’t know if I was getting to you. Your people sent the paramedics to my house. They know the way in the house and came to my rescue. Took me to the hospital where I was in trauma unit for 3 days. I was in hospital for another 5 or 6 days before being sent to nursing home. My head was hit so bad I had a grapefruit size bump. Thanks so much, your people heard my repeated pushes on button, although I couldn’t hear you talking. Thanks so much.

B.L., Columbus, OH

I was outside on my front porch talking a wreath off the front glass door when I guess I lost my balance and grabbed the door which slung me about 8 to 10 feet – on concrete porch and brick siding – I hurt my right arm and it was bleeding so it made porch posts slippery and could get no traction. I knew I had hurt my foot (ER said broken length of foot). I have two knee replacements with one having 3 screws so I wouldn’t use my knees to help me up. I called Life Alert by punching the button as it was my first time, EMS was here very quickly. Thank you.

N.G., Houston, TX

On the afternoon of the incident I was sitting outside on the patio reading and watching my puppy play. In the mean time before going outside I put on some neck bones for my dog. I thought I had turn the electrical burner on low and put enough water in the pot. Had went out there about twenty minutes when I heard an alarm go off. I didn’t pay it any attention at first because the television was on and I thought it was an alert on it. Then it got louder and I came to the door, when I entered the door I was faced with a den and kitchen filled with smoke and the bottom of the pot was black, and I have a dark color on my stove that I haven’t been able to remove. Life Alert was on the line asking me was I alright and did she need to send the fire department. I told her yes and within ten minutes or less the fire truck and about 6 firemen were here. They were so courteous. Placed a fan and blew the smoke out. It’s times like these when I was glad I had Life Alert, the help was so helpful and kind. Thank you.

G.J., Fort Worth, TX

I walked into the bedroom and tripped over my oxygen hose. My body slammed into the foot board of the bed. My right shoulder hit the footboard. My shoulder went behind me and I heard a crack. My right knee felt like it was broken and was swelling up pretty fast. When I came to my senses, I pushed the Life Alert button around my neck. The person on the other end stayed with me until the paramedics came (I could not get up!). Thank goodness for Life Alert because I would have had to sit on the floor for hours. My family could not be reached/voicemail was full. The man on Life Alert was so nice. Life Alert worked for me that day. I have a broken shoulder and a hematoma on my knee.

C.E., Jacksonville, FL

A while ago, someone tried to break into my house at 2am. I pushed the [Life Alert] button and they came on and notified the police who came and took care of the situation. I am really thankful for your response.

C.O., Norcross, GA

I was having trouble breathing. I pushed my button on my Life Alert pendant and while the ambulance was en-route Life Alert operator stayed on the phone with me. When the ambulance arrived, they put me right on oxygen and we went to the medical center quite quickly and I was admitted for double pneumonia. If it wasn’t for Life Alert I might not be here!

S.B., Flint, MI

I fell in my dining area and couldn’t get up. I was not hurt but unable to get up. I was home alone so I called Life Alert. In no time at all I had much of my neighbors here plus two agents from Life Alert. I was so thankful that I had my pendant on. I wear it all the time that I’m home.

D.G., Avon Park, FL

I was in my front yard in a flower bed – trimming back dead flowers. I turned, lost my balance, and fell into a barberry bush – one with thrones. Because of the thorns I had nowhere to rest my hands to help me get up. After several minutes of trying – I called my [Life Alert] button. In moments, an operator came on and stayed with me until the rescue people came (10 minutes or so). I was helped up, and after it was determined I wasn’t hurt, they helped me in the house to my chair.

K.D., Asheville, NC

Life Alert has saved my Life Alert twice. This time fell and broke my right leg. Called Life Alert and in 15 minutes they were there, fire engines and ambulance blaring! Got me to the hospital after checking me out and the rest is history. Life Alert is the best thing ever and senior citizens live longer because of this service.

J.C., Lexington, MA