27,503

  Happy Customer Testimonials

  (since 7/3/2008)
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10/01/2014

On evening of Wed August 13, 2014 approximately 9:30pm, I was walking my small Chihuahua dog when the little one on her leash got away from me. There was a small slope in the front of my apartment and as I was trying to go up the slope, I fell backwards hitting my right side (fracturing my right hip) on a crosswalk at the bottom of the slope. Good thing I didn’t hit my head. I had my Life Alert help on. I pushed help as I lay on the sidewalk not moving. In a short time, 2 young men stopped to visit their uncle and they saw me. One was a nurse at a retirement home, who took over and spoke to the Life Alert operator until the local ambulance arrived. The brother watched for the ambulance to make sure it came down the right driveway within the apartment complex. What good Samaritans, and I was glad I had my Life Alert on as always! I was taken to the hospital and the next day the right hip was operated - spent six days in the hospital. On the 19th, again ambulance (without lights) brought me to rehabilitation where I still am this day. Thank heavens for my Life Alert. It’s worth everything!



10/01/2014

I had a liver transplant May of 2012. I was told if I ever passed blood in my urine to go to the hospital at once. Since I live alone I called Life Alert and they took care of everything including calling the people I had on file. Thanks Life Alert.



10/01/2014

We had gunshots in the area and someone tried to get in my backdoor and knocked on my window. Life Alert stayed on the line with us until police came - they then spoke with law officials to be certain we were okay- can’t say enough nice things about the system. Thank you!



10/01/2014

I fell in the bathroom and couldn’t get up. I pressed the button on my Life Alert and was immediately connected to an operator. Two rescue men came in my apartment using my door key. They helped me up and checked me.



10/01/2014

There were people at my front door and they made a comment that I was home. It was close to 4 am and it wasn’t the first time someone rang the doorbell in the early morning hours. The police arrived quickly but didn’t find them. Thank you, [Life] Alert, for your prompt attention.



10/01/2014

I got up to go to the bathroom and got confused; ended up in the bedroom at 4:30 am and fell on both knees and couldn’t get up. But the paramedics came and got me up and I wasn’t in a lot of pain, so I refused the trip to the hospital, but promised if it hurt more in the morning I would go in for a checkup. I’m very happy with the [Life Alert] service.



10/01/2014

I was very dehydrated after 3 days of vomiting, my housekeeper called Life Alert to get an ambulance to take me to a local hospital. They responded immediately and stayed on the line until help arrived. Had interline abdominal surgery and I’m recovering at home now.



10/01/2014

I am 93 and have had Life Alert since 2008. I have rarely needed it but your service is excellent. I had stomach cramps and last time in 2009 they were followed by a heart attack. I live alone, so I called Life Alert, again your service was excellent. I have fallen 4 times this year but managed to get up myself. No broken bones so far.



10/01/2014

I fainted and fell off the bed. I couldn’t get up. I pressed the Life Alert button, an operator answered immediately. She contacted paramedics and my contacts; she kept checking on my condition and kept me informed of all development. Paramedics pushed me up and made sure I was safe. Thank you for such excellent service.



10/01/2014

My husband couldn’t make it up the last flight of steps. I could not help him; I called Life Alert and said it was not an emergency - just a lift up. Along came a huge fire truck with four strong men. They put him in his chair and they were gone within ten minutes, best thing we did was get this service. Thank you!



09/30/2014

My mother fell recently (93 years old and still lives alone). She could not get up from the floor and was unable to reach her phone - she pushed the button for help; thankfully she was not seriously injured - only a leg wound! She would not be able to stay alone without Life Alert!



09/30/2014

It happened to me. I had been home ill for some time, terrible cough and cold. It just became too much - coughing up phlegm and throwing up. My son was with me, I just hit the [Life Alert] button and they were right there - EMTs were there in 5 minutes.



09/30/2014

I left my cane in my apartment to get my mail and could not get back to my apartment. Called Life Alert and [they sent help] to get me up and back to my apartment. I am thankful to you and your staff. Thank you.



09/30/2014

My mother turned on the wrong burner on the stove and moved a pan with grease to that burner, not thinking, and the house started filling with smoke then [Life Alert] came on telling her to exit the house. You called the fire department, which was at the door already by the time she was clearing out.



09/30/2014

I couldn’t breathe but I had help real soon. Life Alert stayed on the line to keep us informed till help got here and called back to make sure all was ok. They called my family and they came real soon. I was very pleased with all they did. I am 83, in bad health, and I felt so relived.



09/30/2014

Twice during the past three weeks we have had to call Life Alert for assistance. In both cases your operator answered shortly and stayed on the line until help arrived. They confirmed both times all the pertinent information of how to enter our dwelling. Outstanding Job.



09/30/2014

I fell in my garage early in the morning while taking garbage out. I could not get up and the minute I used my Life Alert [help] was there in about 10 minutes. They helped me to a chair and asked me if I was hurt or needed to go to the hospital. I said no I just can’t get up if I fall - they took my garbage out for me and picked up my morning paper from the front step. They were really super nice.



09/30/2014

I was having a heart attack so I pressed my button and in no time I got help. I don’t think I would have survived or any way I could have gotten to my phone to dial 911. Life Alert saved my life and believe me whenever I meet any friends who live alone I tell them about Life Alert.



09/30/2014

My husband fell backwards going up the steps, landing on his back and head onto a flagstone path. I called Life Alert and within 5 minutes, EMTs arrived. His head was bleeding and because he needed stitches, they took an MRI and C-Scan, as well as other tests, and released him because thankfully they found nothing serious! Thank you, one and all!



09/30/2014

I went outside to water my tomato plants. I have had a bad time falling and have torn both of my rotator cuffs. So when I fell I couldn’t get up. I knew no one would find me till the next day; I pushed my pendant even though you couldn’t hear me. You called me back and told me help was on the way. Thank you.



09/26/2014

Love your company. My mother insists on living alone. We have installed cameras, high tech security, and you. Life Alert cares, not only when she presses the button, but days later when they call back to see if everything is okay! She thinks she’s living alone, but she really has a whole crew watching her. Thank you.



09/26/2014

I was in bed sleeping. At about 1 am at night my doorbell rang, I did not answer. Soon I heard a noise in the house. I pushed by Life Alert button that was around my neck, your staff responded immediately and called police and they keep in touch with me. Thank you, Life Alert!



09/26/2014

When I fell down the stairs at my son’s house at 3:30am on Easter morning, even though I was 4 hours from home, I used my Life Alert. They were wonderful and stayed on the line with me until the ambulance came. They were very polite and comforting.



09/26/2014

My heart was skipping beats and I felt breathless. The medics checked me out and kept me calm. In the ambulance they were well equipped if emergency arose. I was weak but ok. Life Alert stayed on the phone till all was well here. Thanks so much everyone. My son was also called at work and my pastor came too.



09/26/2014

I fell in the garage - face down and much bleeding. Life Alert called paramedics. They responded and took me to the local hospital and transported me to a helicopter to fly to a larger hospital due to a head wound. End results were no broken bones or severe injuries; released in 4hrs. Thanks for Life Alert!



09/26/2014

Morning of 6-6-14 I was watching TV. My wife was in bed I heard a noise. I went to the bedroom, my wife was bent almost double with clenched fists. She was trying to talk but having trouble breathing. I hit the emergency button on the [Life Alert] monitor. I had help shortly from fire dept. and EMS. The EMS transported her to the hospital for treatment of UTI infection.



09/26/2014

I was standing at my kitchen counter and the next thing I knew I was sitting on the floor and I couldn’t get up. I immediately pressed my [Life Alert] pendant alert button and was speaking with the dispatcher within seconds - she was wonderful and had help coming in our front door almost instantly. The only injury that I received was a scratch on my arm. They made sure I was feeling very safe and up and walking before they left the house.



09/26/2014

Although my mother was gone from home, a visitor left food cooking on the stove and went outside forgetting the food. It burned and caused the smoke alarm to go off. Life Alert called - getting no answer, they sent the fire dept. Although no damage was done, it could have been a disaster. Thank you, Life Alert. Every time she has pressed the button, she has received a prompt response.



09/26/2014

I was stepping up to get into my electric chair at night and my legs gave out and I fell, catching my foot under the chair lift foot unit. Fortunately, that saved me from breaking my neck because it shortened the length of the fall. I love Life Alert.



09/26/2014

My dad fell and my mom was unable to help him. I was traveling on business, Life Alert called me and an ambulance. My dad was taken to the hospital and needed gall bladder surgery! Life Alert’s speedy response got him the help he needed quickly and efficiently.



09/25/2014

My mother cannot express her confidence enough in your product. My mother fell and broke her hip. My husband and I live in a house just in front of her apartment. Life Alert called us, an ambulance, and my aunt about the fall. The paramedics were here in less than 5 minutes and were taking information from your operator immediately. We did not have to deal with giving any information at all and could just focus on my mom. We are firm believers in Life Alert. It worked perfectly and I would advise any senior adult to make that purchase. Your staff was most courteous and helpful at every turn during our emergency. You have trained them well. Thank you so very much for the service you provide!



09/25/2014

I fell un-expectedly. I was extremely dizzy, I don’t know why or maybe I got up to quickly. Anyway I pressed my [Life Alert] button because I couldn’t get up. I received help right away. [EMS] came right away; they were very helpful and stayed with me as long as I needed them.



09/25/2014

My mom called me at 4:00 a.m. on 8/2 with severe shortness of breath. I told her to push the Life Alert button and when we arrived at her house, she was already in the ambulance and my husband and I had already been informed by Life Alert as to what was happening. It was a relief knowing she can (and could) get the help she needed quickly.



09/25/2014

I had abdominal pain and vomiting. Life Alert got the ambulance here fast. Paramedics came also and did an evaluation for the pain. Life Alert stayed on line until ambulance came. They were very courteous and helpful getting help here fast and making me more comfortable while waiting for help. Turned out I had an ulcer.



09/25/2014

One, I got up to go to the bathroom early in the morning and fell and couldn’t get up. I used my Life Alert and had great service. Second, on another experience I was in a card game and felt some chest pain. I went to my apartment and took my Nitro 3 times, fifteen minutes apart. Then I pressed my Life Alert and everything was taken care of. They took me to the hospital and after a lot of resting it was decided I did not have a heart attack. Whoopee!



09/25/2014

I sat down on the hearth and was unable to get up. I pressed the [Life Alert] alarm button and when the operator answered I told him I just needed someone to help me up. My 1st and 2nd responders were not available so he dispatched the ambulance. They helped me up and told the operator that everything was okay. It’s nice to know help is available when needed. Thanks.



09/25/2014

My husband has COPD. One day he had a doctor’s appointment and when he got into the car he had a “flair-up” and couldn’t get his breath. We couldn’t get to the appointment and I called Life Alert. They arrived in about 5-8 minutes. Five people helped him into the ambulance, and did vital signs and O2. He was hospitalized for five days and is doing very well, but still has to cope with COPD. They always are excellent! We have had falls before and needed someone to lift my husband off the floor. They were there!!



09/25/2014

My father fell and banged up his knee really bad in June ’14. Called Life Alert and they responded quickly and professionally. One month to the day, his knee swelled 3X and he complained of pain. Life Alert was called and again they were quick and professional. They stayed on the line each time till help arrived. Always had positive experiences with them. Strongly recommend. Thank you!



09/25/2014

Tuesday, Aug. 5, 2014, blood pressure went up. Nauseous and dizziness occurred. Life Alert called for assistance and notified my family. They held the phone line open and stayed on the phone with me until the ambulance came. They kept me calm and assured me that help was on the way.



09/25/2014

My aunt had a bad infection that had become worse throughout her system. The day I called she had just returned from the doctor’s office, but had taken a turn for the worse. She was so weak, I couldn’t get her out of her chair, called Life Alert, and they responded quickly and stayed on the line till help arrived. Quite pleased with whole experience.



09/24/2014

I had gone outside to get my paper on August 31, 2014 and when I bent over to pick it up and stood back up I got dizzy and fell on my buttocks. I pushed my Life Alert button and was connected to them on my cell phone. They dispatched someone out and the dispatcher made sure I was alright before ending the call. The paramedics arrived, checked me out and helped me into my house. They made sure I was okay before leaving. The paramedics were very helpful and the dispatcher was great. She offered to stay on the line with me until the paramedics arrived.



09/24/2014

Life Alert has the best customer service I have experienced in years. Every single interaction I had with the agency was positive – problems solved and questions answered all with efficiency, kindness, and knowledge. I wish every company had the same kind of training and quality personnel. Oh yeah, you saved my mom twice.



09/24/2014

In the early morning patient was in distress. She pushed her Life Alert button and Life Alert called me (her caregiver) right away. I live next door so I was over within minutes. They stayed online and asked about her. I requested paramedics and Life Alert to stay on line and spoke to paramedics. Very supportive.



09/24/2014

I was very scared and weak after having a bad bout with diarrhea. My daughter was at work and I thought I needed help quickly. I punched my button and Life Alert was immediately there with me and helped me by calling help. They also contacted my daughters and son to let them know. Without Life Alert, I would have remained scared and weak. Thank you.



09/24/2014

A few weeks ago I was having pain with arthritis in my knees and when I reached for something on a high shelf, I accidently fell over backwards. My sister was visiting me, and no matter how we tried, there was no way I could get up, so although I never thought I would have to say it – I did push the [Life Alert] button and said, “Help me, I’ve fallen and can’t get up.” Thank God I had Life Alert.



09/24/2014

During an ensuing burglary – mother heard the loud crash of a flagstone coming through her sliding glass door – she initiated her Life Alert system. The operator called 911 and, as importantly, stayed on the phone with her until police arrived. She is 86 and confined to a wheelchair. The burglars departed upon hearing the Life Alert voices. The system likely saved her life. Thank you!



09/24/2014

For about 30 minutes, I heard a loud noise outside my bedroom window. The time was around 2 a.m. in the morning. I did not know if this noise was from a person or an animal such as a cat. I called Life Alert. I was very pleased with the quick response and a policeman came right away.



09/24/2014

Woke up one morning and my right leg was in great pain and I could hardly move it. What was I going to do being alone?? I started to panic and then remembered my Life Alert button around my neck. Only been with Life Alert a short time. I pushed the button and what a relief to have a voice of a real person, who stayed with me until help arrived.



09/24/2014

I fell and used Life Alert, so I didn’t know what to expect. The Life Alert person stayed on the line speaking to me, keeping me updated. When the paramedics arrived they spoke to the Life Alert person. When Life Alert was finished, the paramedics took over; they were very professional and ended up taking me to the ER and I was admitted.



09/24/2014

I fell in outside my doorway and could not get up. Since I could not get up, I couldn’t reach a phone to call 911. I punched my Life Alert button and immediately got a response. They called 911 and went so far as calling my children to tell them that medical help had been called. The operator stayed with me until the 911 ambulance arrived. Periodically the operator would check with me to ensure that my condition hadn’t changed. The Life Alert system is fantastic.



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